#4821
VPN won’t connect after my password reset
Dana, Finance
OpenGuide sent
Stop answering the same IT question twice.
Haiku turns one fix into a guide you can hand to an employee, a new hire, or export for an AI agent to run.
Repeated VPN requests
The same password change. The same fix.
#4836
VPN keeps failing since I changed my password
Omar, Sales
OpenGuide sent
#4840
New password, and now no VPN
Lee, Design
OpenGuide sent
One guide shared with all three employees.
Edit guideCopy linkCopiedReconnect to the VPN
Clear the saved sign-in, then reconnect.
1
Open Secure Connect
2
Clear saved sign-in
3
Sign in again
The problem
Undocumented fixes cost IT.
Critical repairs rely on one admin.
No docs when the expert’s gone. Ticket starts cold.
New hires mean 100 messages to IT.
Access, VPN, tools: answered again per new hire.
Your AI agent still guesses the fix.
No steps, so AI agents guess. Tickets land on IT.
How Haiku helps
Fixes that humans and AI can repeat.
Capture
Turn one admin's fix into a guide for everyone.
Walk through the fix once, in the app or browser. Haiku turns it into a guide anyone can follow, no pinging required.
- Browser and desktop capture
- Auto title and description
- Voice narration
Desktop
Secure Connect
Connection failed
The saved sign-in is no longer valid.
Saved sign-in cleared
Reconnect using your updated sign-in.
Connected
Your VPN connection is ready.
Edit guideSave draftPublish
Reconnect to the VPN
Clear the saved sign-in, then reconnect.
Step 01 of 03
Open Secure Connect
Open the desktop app to check the connection.
Step 02 of 03
Clear saved sign-in
Remove the saved sign-in from your connection.
Step 03 of 03
Sign in again
Reconnect using your updated sign-in.
Annotate and publish
Steps a new hire can actually follow on day one.
Every step shows the real screen with the exact click marked. Publish it to Confluence or Notion, right where the rest of your IT docs live.
- Arrows and highlights
- Publish to Confluence or Notion
- Public link and live embed
AnnotateStep 02 / 02Done
Employee 10482 · Security
Reset MFA
Edit guideUnlock an account and reset MFA
Unlock the account, then reset MFA for the employee’s new phone.
Click “Unlock account”
Open the employee and unlock their account.
Click “Reset MFA”
Reset the old phone’s MFA method.
Employee 10482 · SecurityMFA methodPhone appPhoneOld deviceBackup codesNot setReset MFA
Share & Export
×
Confluence
Publish as an article in a space
Google Docs
Turn the haiku into a Google Doc
Google Slides
Turn the haiku into a slide deck
Notion
Create a page with steps and screenshots
Export for AI Agents
AI agents get exact steps, not a guess.
Export any guide as instructions an AI agent can run: the steps in order, the context it needs, and the point where it should check with you before acting instead of assuming.
- Export for AI Agents
Edit guideUnlock an account and reset MFA
Unlock the account, then reset MFA for the employee’s new phone.
Step 01 of 02
Click Unlock account
On the employee page, click Unlock account.
Employee 10482
Unlock accountStep 02 of 02
Click Reset MFA
Remove the old phone, then set up a new MFA method.
Employee 10482 · Security
Reset MFAExport for AI agent
Turn your guide into instructions an AI agent can follow.
unlock-an-account-and-reset-mfa.md
# Unlock an account and reset MFA
## Before you start
Confirm the employee’s identity and Employee ID 10482. Ask the employee before resetting MFA.
## Context
The employee changed phones and cannot sign in. Use the Admin console.
## Steps
- Open the employee account in Users.
- Click Unlock account.
- Click Reset MFA.
- Ask the employee to sign in and set up MFA.
Use cases
Where your documentation pays off.
Self-service for common requests
Turn your most-asked question, like VPN access or a software request, into a self-service guide, instead of answering it every time it comes in.
Software rollouts
Rolling out a new tool? Send the guides with the announcement, so everyone knows where to click on day one.
AI agent handoff
Export verified steps your AI agent or chatbot can follow, with the points it should confirm with the employee first.
New technician ramp-up
Capture how your best technicians handle the tricky fixes, so new hires shadow less and solve more.
Why Haiku
Built for IT teams.
Guides where you need them
Add guides to Confluence or Notion, or drop a link into any ticket.
Sensitive data stays private
Blur names, emails and account details before you share a guide.
See how guides are used
Analytics show who opened a guide, which steps they read and where they stopped.
Ready for your IT review
SOC 2 Type II, ISO 27001 and GDPR. By WalkMe, an SAP company.
FAQ
Questions, answered.
Yes. The Chrome or Edge extension records any web app, from your ticketing system to your admin consoles. The desktop app covers native software on Mac and Windows.
Yes. Each step shows the real screen with the exact click marked, so employees can follow along on their own. Your team can spend that time on harder tickets.
A PDF or wiki page describes the screen in words, and goes stale the moment something changes. Haiku shows each real screen, and you edit one step at a time.
Yes. Export for AI Agents turns your steps into instructions an AI agent can follow, including what it should confirm with you before acting.
Only the people creating guides need the Chrome or Edge extension, or the desktop app. Anyone following a guide needs nothing installed.
Edit the affected steps or swap a screenshot. The link stays the same, and paid plans keep version history.
Yes. The free plan includes up to 10 guides and needs no credit card.
Document the fix once. Skip the repeat tickets.
Start with the ticket you're tired of answering.