No tickets. No queues.
Just answers.
Support is built into the product. Ask a question where you're already working. Get an answer in seconds.
Support that sees
what you see
The help widget inside Haiku knows your account, your guides, and your setup. No context to repeat. No screenshots to attach.
Ask a question. Get an answer. No ticket numbers, no "we'll get back to you," no checking your inbox tomorrow. Responses are instant, every time.
The support agent is trained on all features, use cases and settings available in Haiku.
Tuesday at 2 PM or Saturday at 3 AM. Same speed, same quality. No business hours. No "our team is currently offline."
Powered by AI. Trained on our complete knowledge base.
Before You Sign Up
Yes. The Free plan includes up to 10 guides, browser and desktop capture, and AI descriptions. No credit card required. No time limit. No catch.
Not for the Free plan — sign up with just an email address. Pro plan requires credit card upfront, but your first 14 days are free. Upgrade, downgrade or cancel anytime. Nothing is deleted.
Haiku is built by WalkMe, an SAP company. All data is encrypted in transit and at rest. SOC 2 Type II and GDPR compliant at every tier, including free. Your content is never used to train AI models.
Yes. The browser extension handles any web app. Desktop capture works on Mac and Windows for native applications. Both are included in the free plan.
Install the Chrome extension. Click Record. Walk through your process. Haiku captures each step and writes the descriptions automatically. Your first guide takes about 2 minutes.