Cookie Policy

Scope of This Policy

This policy applies to your interactions with the Service:

• The website: Where you learn about Haiku, view pricing, and sign up for an account.
• The web application: The web-based application where you manage, edit, and share your captured guides.
• The browser extension: The tool installed in your browser used to record workflows and capture process steps.

What Are Cookies and Similar Technologies?

• Cookies: Small text files stored on your device that help us recognize your browser and remember your session.
• Local Storage: Technologies (like HTML5 Local Storage) that allow the Browser Extension to store data locally on your device, ensuring that your recording progress isn’t lost if your connection drops.
• Web Beacons/Pixels: Small graphics used to understand how you interact with our Website and emails.

Why We Use These Technologies

We use these technologies across our platforms for the following purposes:

• Authentication & Session Management: Keeping you logged in as you move between the browser extension and the web application.
• Capture Integrity: Ensuring the browser extension can accurately communicate with the Service to upload recorded steps and screenshots without interruption.
• Performance Optimization: Ensuring that step-by-step guides load quickly for you and your team.
• Product Improvement: Understanding which features within the Service and extension are most utilized to enhance our capture logic.
• Security: Protecting your account and captured data from unauthorized access or cross-site threats.

Types of Cookies and Technologies We Use

A. Required

Essential for the operation of the Website, Service, and Extension. These enable core functions like workspace authentication, secure data transmission from the extension to the Service, and guide sharing permissions.

B. Functional

These remember your personalized settings, such as language preferences, custom Brand Kit configurations, and your preferred default export formats (PDF, Markdown, etc.) within the Service.

C. Analytics and Performance

We use these to monitor the health and usage of our platforms. For the Browser Extension, these help us track the success rate of workflow captures across different third-party websites to improve compatibility.

D. Marketing

Primarily used on our Website to measure the effectiveness of our advertising and to show you relevant information about Haiku features and WalkMe services.

List of Specific Cookies Used

For a comprehensive, up-to-date list of the specific cookies, providers, and durations used across our platforms, please refer to our Cookie Settings panel. This tool is accessible at any time via the “Cookie Settings” link located in the footer of our website.

Our Cookie Settings panel allows you to view detailed technical information for each cookie and manage your consent preferences for different categories of technologies.

Managing Your Preferences

You have the right to decide whether to accept or reject cookies.

• Cookie Settings: As noted above, you can adjust your preferences at any time by clicking the “Cookie Settings” link in the footer of our Website.
• Browser Controls: Most browsers allow you to block or delete cookies. Note that disabling cookies or local storage may cause the Haiku Extension to lose its connection to your account, preventing you from saving recorded workflows.
• Google Analytics: You can opt-out of Google Analytics specifically by using the Google Analytics Opt-out Browser Add-on.

WalkMe Ecosystem

Because Haiku is a WalkMe product, some data collected via these technologies may be shared with WalkMe for consolidated analytics, security, and to provide a unified experience across WalkMe services.

Updates to This Policy

We may update this policy to reflect changes in our technology or legal requirements. Please check this page periodically for updates.