How to create standard operating procedures: a 7-step framework that scales (with template)
Most standard operating procedures fail the same way.
Your company already has a brain. It lives in the heads of your longest-tenured people, and it walks out the door with them every evening.
Most standard operating procedures fail the same way.
Most SOPs fail the same way: quietly, in the gap between the binder and the bench. Here are the recurring mistakes that break them, and how to fix each one.
Most SOPs are not ignored because they were written badly. They are ignored because nobody designed them to be opened. Here is how to engineer follow-through.
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