How to Create SOPs Employees Actually Follow
Most SOPs are not ignored because they were written badly. They are ignored because nobody designed them to be opened. Here is how to engineer follow-through.
SOPs
Articles by Alex Kim
Team Culture
How to capture institutional knowledge before someone leaves: a documentation handover playbook
Most knowledge handovers fail in the last week. Here is the 4 to 6 week playbook for capturing institutional knowledge before someone leaves, with stages, artifacts, and a decay check.
Ready to write your first haiku?
No credit card. No sales pitch.